Privacy Policy
Bone Voyage Villas | Hobart, Wisconsin
Effective Date: October 20, 2026
At Bone Voyage Villas, we value the trust our clients place in us when choosing our facility to care for their pets. We are committed to respecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, make a reservation, or utilize our services.
1. Information We Collect
To provide our boarding, daycare, and additional pet care services, we may collect the following information:
Personal Information
Full name
Phone number
Email address
Mailing or residential address
Emergency contact information
Account and reservation details
Pet Information
Pet's name, breed, age, and other identifying details
Vaccination records
Veterinary contact information
Medical conditions, medications, and allergies
Behavioral history and temperament
Feeding instructions and care preferences
Boarding and daycare history
Payment Information
We may collect billing and transaction information necessary to process payments for our services.
Payments may be processed through third-party payment providers. We do not intentionally store complete payment card numbers within our own website systems.
Website Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website activity.
2. How We Use Your Information
Bone Voyage Villas may use collected information to:
Create and manage client accounts.
Process boarding, daycare, and additional service reservations.
Verify vaccination and health requirements.
Provide safe, personalized care for your pet.
Contact you regarding reservations, pet care updates, or emergencies.
Process payments and maintain transaction records.
Respond to questions, requests, and customer service inquiries.
Improve our website, services, and client experience.
Send important facility announcements, policy updates, or scheduling information.
Comply with applicable legal and regulatory requirements.
We use personal information for legitimate business purposes associated with operating our facility and providing requested services.
3. Online Reservations & Third-Party Services
Bone Voyage Villas utilizes third-party platforms, including Gingr, to assist with online reservations, client accounts, pet records, and facility operations.
When you create an account or submit information through these platforms, your information may also be processed according to the third-party provider's privacy practices.
We encourage clients to review the privacy policies of any third-party platforms they use.
We may also utilize third-party services for website hosting, payment processing, communications, and business operations.
4. Sharing of Personal Information
Bone Voyage Villas does not sell personal information to third parties.
We may share information when reasonably necessary to:
Process payments and reservations.
Provide services through trusted business technology providers.
Coordinate veterinary treatment or emergency pet care.
Contact designated emergency contacts when necessary.
Comply with applicable laws, legal requests, or regulatory obligations.
Protect the safety, rights, and property of our clients, guests, employees, and business.
We share only information reasonably necessary for the applicable purpose.
5. Payment Security
We take reasonable precautions to protect payment and billing information.
Payment transactions may be processed through secure third-party payment providers that maintain their own security procedures and privacy practices.
Clients should avoid submitting sensitive payment card information through unsecured email or social media messages.
6. Photos, Videos & Social Media
During their stay, pets may be photographed or recorded for client updates, facility documentation, and promotional purposes.
With appropriate client consent, photos and videos may be shared on our website, social media platforms, or other marketing materials.
Clients may contact our team to update their media consent preferences.
Please be aware that content already shared publicly may remain accessible through third-party platforms or previous sharing, even after removal from our own accounts.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.
These technologies may collect information such as browser preferences, website usage, and device information.
You may be able to manage or disable certain cookies through your browser settings or available website privacy controls.
Disabling certain cookies may affect website functionality.
8. Communication Preferences
Bone Voyage Villas may contact clients by phone, email, or text message regarding reservations, scheduling, pet care updates, facility announcements, and other service-related information.
Promotional emails or text messages will be sent in accordance with applicable consent requirements.
Clients may request changes to their communication preferences by contacting our team or using available unsubscribe options.
Certain essential communications regarding active reservations, pet safety, or account activity may still be necessary.
9. Data Security
We take reasonable administrative, technical, and operational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no website, electronic storage system, or online transmission method can be guaranteed to be completely secure.
We encourage clients to protect their account passwords and notify us of any suspected unauthorized account activity.
10. Information Retention
We retain personal information and pet care records for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with applicable legal obligations.
Information that is no longer needed may be deleted, securely disposed of, or de-identified in accordance with our recordkeeping practices.
Certain information may remain in third-party systems according to their applicable retention policies.
11. Accessing & Updating Your Information
Clients are responsible for keeping their contact information, emergency contacts, vaccination records, and pet care information accurate and up to date.
You may update certain information through your online client account or by contacting our team directly.
Clients may also contact us to request access to, correction of, or deletion of personal information, subject to applicable laws, recordkeeping requirements, and legitimate business needs.
12. Children's Privacy
Our website and services are intended for adults arranging care for their pets.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to address the information in accordance with applicable law.
13. External Websites & Links
Our website may contain links to third-party websites, booking platforms, social media pages, or other external services.
Bone Voyage Villas is not responsible for the privacy practices, content, or security of websites operated by third parties.
We encourage visitors to review the privacy policies of external websites before providing personal information.
14. Changes to This Privacy Policy
Bone Voyage Villas reserves the right to update this Privacy Policy as our business operations, technology, services, or legal requirements change.
Any revisions will be posted on our website with an updated effective date.
We encourage clients to periodically review this page to stay informed about how their information is handled.
15. Contact Us
If you have questions regarding this Privacy Policy, how your information is used, or would like to request an update to your personal information, please contact us.
Bone Voyage Villas
Hobart, Wisconsin
Thank you for trusting Bone Voyage Villas with your pet's care and your personal information. We are committed to providing a safe, professional, and welcoming experience for every guest and their family.